If you encounter bottlenecks or delivery delays during a campaign, follow this checklist to diagnose and resolve the issue quickly.
This occurs if our match simulator queue is running at peak capacity (usually on Friday afternoons). Campaigns are queued on a first-come, first-served basis. If your order remains pending for more than 30 minutes, contact WhatsApp Support to request a manual slot acceleration.
Garena servers sometimes experience sync delays. If your dashboard indicates matches are running but points do not immediately update in your guild lobby, wait 5 to 10 minutes. Click the **Force Sync** button on your dashboard to trigger a fresh database poll.
If you entered an incorrect or player UID instead of your Guild ID, the bot won't be able to find the lobby. Go to your dashboard, click **Cancel Order** (only available while status is Pending), and re-submit the order using the correct numeric Guild ID. Credits will be automatically returned to your wallet.